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Our People

Discover ÌÇÐÄÊÓƵ Through Its People

At ÌÇÐÄÊÓƵ our value is in our people. Every year, ÌÇÐÄÊÓƵ celebrates, through our National Awards program, the outstanding achievements of employees who embody the high quality of work that our Client-Partners have come to expect from us.

The stories below highlight just a small portion of award nominations and illustrate the innovative spirit and dedication of ÌÇÐÄÊÓƵ's most valuable asset—its people.

Click on the photos below to read about a few of our employees' nominations and why ÌÇÐÄÊÓƵ employees are our greatest resource.

The NCR Fire Prevention and Life Safety Team

Support at Every Step

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The NCR Fire Prevention and Life Safety Team

Support at Every Step

Early on December 25, 2018, the Fire Prevention and Life Safety Team for ÌÇÐÄÊÓƵ's National Capital Region was paged to investigate a fire at a DND-leased facility that had sustained heavy damage over multiple floors. "The team was there at every step, from the moment the fire was first reported, all the way to granting occupancy," says Shelley Savoy, Program Leader and their nominator for the Robert Graham Memorial Award. The team—Ian Adams, Daniel Campeau, Vincent Lareau, Laurent Longval, Eric Nadeau, and Rick Pickell—also increased their support to meet the need of our Client-Partner.

Paul Leavitt

Service Above and Beyond

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Paul Leavitt

Service Above and Beyond

Since joining ÌÇÐÄÊÓƵ in 2007, Coordinator, Construction Services Paul Leavitt has been focused on service delivery, schedule and cost. According to his nomination for the Customer Satisfaction– Individual Award, this focus applies equally at home and on Paul's deployments: Jamaica, Afghanistan and Kuwait. Michael Langsford, Site Manager, Major Programs, notes that in Kuwait, Paul was responsible for the planning and coordination of infrastructure projects, and also volunteered alongside military members on his off-duty time. "Paul Leavitt's leadership, knowledge and superb interpersonal skills were instrumental in resolving significant infrastructure concerns," says LCol J.D.E. Soucy, Commanding Officer of Operational Support Hub – South West Asia.

The Valcartier Contract Services Team

Solutions and Satisfaction

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The Valcartier Contract Services Team

Solutions and Satisfaction

From improving physical training facilities to innovating on snow removal contracting, the Valcartier Contract Services Team—Francis Bélanger, Isabelle L'Écuyer, Annie Pageau and Pauline Riche—creates winning solutions for ÌÇÐÄÊÓƵ, our Client-Partners and our contractors. Their nominator for the Service Development Award, Montreal Site Manager Karine St-Jean, notes how the team's diverse backgrounds in engineering and law effectively support the tender process, while Program Leader Alain Tessier describes their work as phenomenal. "Their collaboration and mentoring in the Quebec Region is a strong indication that they wish to share their knowledge and experience, resulting in highquality services," says Alain.

Serena Fensky

Superlative Service

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Serena Fensky

Superlative Service

Dealing with differing expectations and project objectives for British and Canadian military contingents is all in a day's work for Serena Fensky, Technical Specialist, Real Property Management. Her nomination for the Customer Satisfaction–Individual Award joins her award of the British Army Training Unit Suffield (BATUS) Commander's Coin, representing how she balances the goals of multiple Client-Partners. "Her diligence and dedication in seeking relevant information results in excellent scopes of work that require minimal clarification and ultimately a quality endproduct for her clients," says her nominator Danny Gruner, Regional Service Line Leader, Real Property Management Services.

Jenelle Ramnath

Modelling Inclusion

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Jenelle Ramnath

Modelling Inclusion

Armed with a diverse family background and a deep understanding of diversity's strategic benefits, Coordinator, Environmental Services Jenelle Ramnath volunteered immediately as ÌÇÐÄÊÓƵ Kingston's Diversity and Inclusion site champion. "Jenelle's passion and enthusiasm have been critical in the success of diversity and inclusion activities that improve our literacy on the subject," says her nominator for the Diversity and Inclusion Award, Scott McRae, Coordinator, Corporate Health and Safety.

The HR Staffing Team

Partnering with the Business

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The HR Staffing Team

Partnering with the Business

ÌÇÐÄÊÓƵ's Staffing Team—Andrea Copeland, Jessica Foster, David Mugford and Michelle Scheidegger—implemented a new support model in 2018, creating a business partnership between a single staffing coordinator and a region, and earning a nomination for the Customer Satisfaction–Team Award. "This has helped create a new level of satisfaction amongst the sites, which now have one dedicated person to assist with all their staffing needs," says nominator, Ian Quane, Team Leader, Programs and Policy. Staffing partners visited their regions to understand how they could support both people and projects.

The Real Property Operations Support West and Pacific Teams

Seizing Opportunity

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The Real Property Operations Support West and Pacific Teams

Seizing Opportunity

The Real Property Operations Support West and Pacific Teams—Erin Rice, Shawn Burns, Chris Mackenzie, Angelica Solyom and Michael Yegani—were nominated for the Service Development Award for their development of Joint Program Tracking tools. "The teams challenged themselves to create a tool that would add value to service delivery by gathering and combining all the ÌÇÐÄÊÓƵ and DND data in a format that would be relevant and understood by both groups," says their nominator, Cherry Riley, Regional Service Line Leader, Contract Services. Working closely with their DND counterparts, they developed a tool tailored to both regions. Their approach built trust, removed communication barriers, and fostered positive relationships with DND.

Jacky Tam

Driving Innovation

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Jacky Tam

Driving Innovation

As soon as Jacky Tam joined the ÌÇÐÄÊÓƵ Suffield site as Coordinator, Construction Services in 2015, he started thinking about possible process improvements. His nominator for the Innovation Award, Administrative Assistant Tara Goddu, notes Jacky is a frequent contributor to the inCubator, and has already developed an electronic "Transparent Received Date Stamp" and an Excel document that tracks facilities management work orders and payments. Danny Bielesch, Regional Service Line Leader, Construction Services, explains: "Jacky has a knack for technology and he is always thinking about ways to optimize the use of our electronic tools. He shares these tools freely amongst his co-workers… What's more, Jacky doesn't need a formal process to innovate. He just does it. Jacky identifies a problem, develops a solution, tests it, and implements successful solutions."

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